Security Center

Security Center

Our Security information has been updated to give our customers real time updates on how best to keep their transactions safe and secure.

We have successfully outlined easy steps that will guide you to stay safe while you make your transactions online. Carefully follow the links below and discover ways you can abolish online threats from your daily business transactions.

When we issue cards, we are careful to explain to our customers the various ways to protect their accounts from being targets of fraudsters. Find below some tips to keep in mind when handling your cards from Polaris bank.

    • Always keep your pin and card separate.
    • Be sure that nobody is looking over your shoulder when you enter your PIN  on the ATM. Even if you aren’t aware of anyone watching you, it is still a good idea to shield the keys of the ATM with your other hand when you enter your PIN.
    • Don’t allow anybody have access to your card PAN and PIN.
    • As much as possible avoid giving your cards to people to make withdrawals or carry out transactions on your behalf.

We have spared nothing to ensure that banking online with us is safe and secure. One of such ways is the implementation of the HTTPS (Hyper Text Transfer Protocol Security). You would recognize this at the URL address bar when you log into any website.  the “s” added to the “http” is an abbreviation for SSL (Secure Socket Layer). HTTPS is not a separate protocol, but refers to the combination of a normal HTTP interaction over a coded connection which ensures reasonable protection from hackers or unauthorized intruders.

In addition to the implementation of the HTTPS, it is mandatory that you provide personal identification number as a unique access that is known to only you.

  • Do not open email attachments from unknown sources.
  • Do not click on a link to access internet banking. Rather type on your URL to access our internet banking platform.
  • Use up to date anti-virus to scan your system regularly.
  • Always log out from your Internet banking session when you have finished and close the browser.
  • Do not leave your computer unattended or idle for long periods of time. Always lock the screen when you are leaving your computer.
  • Never reveal your passwords or share your card details with anyone. 
  • Use strong Passwords for your internet banking login  and card details. Try to change your passwords often.
  • Exercise extreme caution whenever you shop online. Look out for the security certificate and https links before you input your personal information.
  • Always update the operating systems of your computer, tablet or smartphone.
  • Don’t share private information online.
  • Shred any important document that contains your sensitive information, card details and paper statements promptly.
  • Never click the ‘save my password/details’ option sometimes offered.

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